Summary of Reddit Comments on Wizz Air Call Centre

Wizz Air Companies and Legal Claims

• Wizz Air operates flights through two different companies: Wizzair UK Ltd and Wizzair Hungary Ltd.
• It is crucial to sue the correct Wizz Air company according to the ticket or by contacting Wizz Air directly.
• Pros:
  • "Wizzair contacted me 6 days after their funds were frozen and paid the money into my account within 3 days."
  • "My refund was processed a few days after threatening to follow the legal process."
  • Claimants experienced success by taking the necessary legal steps.
• Cons:
  • Some users experienced delayed responses and lack of clarity from Wizz Air.
  • Difficulty getting responses from Wizz Air regarding compensation or refunds.
  • Complexities in the legal process of claiming from Wizz Air

Booking and Payment Issues with Wizz Air

• Users faced challenges with booking online due to payment rejections by banks.
• Users encountered issues with Wizz Air's third-party bookings, particularly with Expedia.
• Queries on how to proceed if no response received after an extended period from Wizz Air.

Compensation and Claims with Wizz Air

• Delay in receiving compensation for flight delays or cancellations.
• Users shared their experiences in waiting for payments from Wizz Air, with cases lasting from days to months.
• Various stages in the payment process at Wizz Air: "Payment in progress," "Payment in review," etc.
• Users experienced communication breakdowns with Wizz Air regarding payment issues.

Recommendations and Advice

• Users suggested exploring professional platforms like AirAdvisor for assistance in flight compensation claims.
• A user recommended contacting Online Dispute Resolution (ODR) for assistance.
• **Advocate for budget airlines advised choosing Ryanair for better experiences in claiming compensation.
• Reminder: Be cautious with budget airlines like Wizz Air for potential issues.

Overall, Wizz Air users faced challenges with bookings, payments, and claims, with mixed experiences in receiving compensation and refunds, highlighting the need for caution and patience when dealing with the airline.