Why Salespeople Hate Salesforce

Salesforce was made for management not salespeople.

• Comment: "Salesforce was made for management not salespeople."
• Salespeople express frustration about the functionalities being more tailored to management rather than aiding their sales activities.

Tedious Data Entry

• Comment: "I’m either driving or meeting customers. I get in my hotel around 6… run quotes and follow up on emails until 10… I’m not taking another hour + to log everything I did that day"
• Salespeople find the data entry and logging tasks in Salesforce overly time-consuming, especially when they are busy meeting with clients.

Value Perception

• Comment: "Because it makes us more valuable."
• Some salespeople perceive Salesforce as a tool meant to monitor and control their activities, leading to concerns about job security and territory management.

Lack of Time

• Comment: "Pretty ADHD and my effort only goes in so many places, like a lot of salespeople."
• Salespeople express limited time available for extensive data entry and note-taking in Salesforce due to their busy schedules.

Preference for Other Tools

• Comment: "I use OneNote because it's more easily searchable and way less clicks to do my notes in."
• Some salespeople prefer alternative tools like OneNote for note-taking due to ease of use and searchability, highlighting issues with Salesforce's note-taking capabilities.

Conflict with Sales Focus

• Comment: "Shouldn't every conversation you have with a lead be permanently etched in the CRM so you can at least provide some valuable information for colleagues/ future salespeople?"
• Salespeople question the balance between focusing on actual sales activities and extensive CRM data logging in Salesforce.

Limited Data Relevance

• Comment: "or operations people forcing spreadsheets and forms to be filled out to do day-to-day business."
• Salespeople express frustration with additional administrative tasks imposed by Salesforce that they perceive as not directly contributing to sales success.

Counterarguments

• Some comments praised Salesforce for its effectiveness in helping sales activities and providing valuable insights and tracking capabilities.

Additional CRM Suggestions

• Other CRM tools recommended by users include Hubspot, Bitrix24, Pipedrive, and Infotelligent as alternatives for those facing challenges with Salesforce.

Overall Evaluation

• Salesforce is criticized by salespeople for being more management-oriented, time-consuming, and not aligning with their sales-focused tasks. Issues include tedious data entry, lack of time for extensive logging, preference for other tools, conflicts with sales activities, and limited data relevancy. Some users appreciate Salesforce's effectiveness while offering CRM alternatives for those facing Salesforce-related challenges.