Summary of Reddit Comments on Outsourced Customer Service

Outsourced vs. AI Customer Service

Outsourced customer service is criticized for being cheaper but leading to poor customer service due to lack of proper training, language barriers, and low pay.
There are concerns that companies might move towards AI call taking to cut costs, which could further worsen customer experience.

Customers express frustration with outsourced customer service, which leads to longer response times, language barriers, and inadequate problem-solving.
Outsourcing to 3rd world countries is unpopular among consumers as it results in poor customer service quality.

Verizon is criticized for its poor customer service.
Disney's decision to outsource to Latin America is met with disappointment.
Frontier no longer offers phone support, pushing customers to email.
Telus previously had call centers in Bangalore and Pune but no longer.
Shaw initially took pride in having Canadian call centers but has faced criticism for moving customer service jobs.
Bank of Montreal (BMO), Royal Bank of Canada (RBC), and TD are mentioned for having Canadian customer service.

Companies can be seen as prioritizing cost savings over quality customer service.
Outsourcing can lead to data breaches, identity theft, and reduced security measures.
Offshore call centers are associated with fraud and inefficiency.

Ocean Marketing: A notable customer service blunder involving a controller company, a dissatisfied customer, and a viral response.
Paul Christoforo: Known for a PR disaster involving Penny Arcade and his handling of customer issues.
N-Controler: Discussed in relation to disabled gamers and bullying.
Disney: Criticized for outsourcing customer service jobs and impacting customer experience.

Former call center employees share stories of their experiences working in outsourced customer service and the challenges they face.

Some positive stories highlight quality customer service interactions or successful responses to poor service.
Memes, jokes, or deleted content related to different topics surrounding customer service are also apparent.