Last updated: March 3, 2025 at 03:58 PM
Globe Telecom Comments Summary
Overall Experience with Globe
- Pros:
- High compensation compared to other telcos.
- Good benefits.
- Transitioned to renewable energy and launched digital inclusion initiatives.
- Cons:
Transition to Digital Transactions
- Customers can now perform most transactions online.
- Cost-cutting measures observed due to decreased foot traffic in physical stores.
GlobeOne App
- Some users find the GlobeOne app subpar and being forced on them.
- Closure of physical stores due to the emphasis on digital services.
Customer Service Issues
- Difficulty contacting Globe's customer service, with automated responses and lack of human interaction.
- Anger and frustration from customers leading to contract terminations and porting to competitors.
Huawei and Telecommunications Controversy
- Controversy surrounding Huawei's involvement in the Canadian telecom market.
- Concerns about Chinese espionage and ties to authoritarian regimes.
GCash and Payment Changes
- Discontinuation of Google Play billing through Globe, redirecting customers to use GCash instead.
- Issues and confusion among customers about the payment changes, affecting Google Play purchases.
- Annoyance and frustration among customers as mobile billing methods are phased out.
Regulatory Concerns
- Calls for regulations to ensure easier access to customer service in certain sectors.
- Concerns about data privacy and potential foreign influence in the telecom industry.
Political Links and Reactions
- Speculation on political relationships and potential influence from Huawei and Chinese intelligence.
Overall, feedback regarding Globe Telecom includes a mix of positive aspects like high compensation and sustainability initiatives, as well as negative experiences related to customer service, work culture, and controversies surrounding the telecom industry's connections to geopolitical issues.
