Summary of Reddit Comments on "Crushbank"

Crushbank

Usage: Used with Connectwise for 9 months, but found it to be slow and cumbersome compared to IT Glue.
Feedback: Lackluster UI/UX compared to other AI solutions.
Adoption: Some teams found it hard to get users to engage with Crushbank.
Migration: Some teams have migrated to Halo due to better AI capabilities and other reasons.
Cost: Major opportunity to save time but hard to justify cost without positive testimonials.
Implementation: Some users are planning to implement Crushbank but others found it didn't work for them.
Tech: Some users found Crushbank's technology to be cool.
Value: Concept makes sense but considered expensive, should offer quick return on investment.
Feedback: Limited number of companies using it could affect feedback and sample size.

Functionality: Good for linking tickets with knowledge base articles.
Integration: Offers integrated ticketing and knowledgebase solution for teams.
Efficiency: Can significantly improve team efficiency, especially when using IT Glue.
Suggested Articles: Can suggest relevant KB articles based on ticket content.
KB Creation: Easy to create new knowledge base articles from tickets.
Alternative: Autotask suggested as an alternative to Crushbank for some users.

Privacy Concerns: Redacting personal data in tickets could be challenging due to privacy laws like GDPR/CCPA.
Training Data: Difficult to find prepackaged helpdesk training data for fine-tuning models.
Model Bias: Training models on large datasets like a million tickets may lead to bias and accuracy issues.
Sensitive Information: Many sensitive details in ticket systems may hinder access to training data.

Crushbank: Mixed feedback on functionality, adoption, and value.
Autotask and Halo PSA: Offer alternatives with strong features and usability.
AI Model Training: Privacy concerns and challenges in finding relevant and unbiased training data.