Summarized Reddit Comments on Chewy

Positive Experiences with Chewy

• Chewy is praised for its exceptional customer service, going above and beyond to make customers feel appreciated:
  • Customers receive personalized gestures like hand-made paintings, condolences cards, and flowers when pets pass away.
  • The company refunded customers or sent replacements for items that were damaged or lost during shipping.
  • Some customers received handwritten birthday cards for their pets or thoughtful gifts.
• Customers appreciate the ease of ordering and the convenience of having products delivered to their homes.
• Despite some issues, many users continue to support Chewy due to their positive experiences with the company.

Negative Experiences with Chewy

• Some users had negative experiences with Chewy, particularly related to:
  • Issues with the pharmacy services, including delays and mistakes in prescription orders.
  • Frustrations with the return process and difficulties in returning items.
  • Complaints about an increase in prices and changes in customer service interactions.
• There were instances where customers did not receive the expected sympathy or gestures of support from Chewy after their pets passed away.
• Issues related to FedEx delays and lost packages after Chewy hands them to the carrier were reported, causing frustration among some customers.

Employee Experiences

• An ex-employee of Chewy highlighted concerns about how the company treats its employees, citing low wages and harsh working conditions.
• Some users expressed gratitude for the caring customer service representatives at Chewy despite challenges faced by employees.

Miscellaneous

• Users discussed the availability of discounts and deals from Chewy, with offers like spending a certain amount to receive gift cards or percentage discounts.
• Some users shared their personal stories and emotions related to their pets, creating a supportive and empathetic community within the Reddit thread.

Overall, while Chewy received praise for its exceptional customer service and thoughtful gestures, there were also concerns raised about various issues like shipping delays, pharmacy services, and employee treatment.